With the principle of “Quality First; customer foremost”, the skilled technique, efficient work, rich experience, professional business ethics and integrated after-sales service system, we are providing perfect services for customers with quality commitments solemnly published in Nanfang Daily. Now we restate our commitments:
1 Quality management is strictly complied with standards in ISO9001 International Quality System. All final products achieve international standards, national industrial standards and technical standards in contract.
2 The products are guaranteed to repair, replace and refund (the three R’s) for one year. We will also provide parts, after-sales services and pay return visits even it has exceeded the period of the “three R’s”.
3 Once users come across running faults, we will give response within four hours after we receive the notice and fix it within 40 hours. We will not go off the site until the user is satisfied with our services.
4 We will send experienced technicians to provide assistance on site when installing and adjusting equipment, and resolve problems occurred in installation.
5 We are responsible for training customers on equipment operation and maintenance to help them improve maintenance competence.
6 we will invite users to join us to make, assemble, test and inspect equipment that is signed in contract, ensuring quality products.
7 We will bear the compensation liability as stipulated in contract for any quality problems occurred due to production.
